Privacy Policy

How we handle the details you share with us. Last updated 8 November 2026.

Primero Charter Services Pvt. Ltd. (“Primero”, “we”) is a private aviation charter broker. This policy explains what personal information we collect through this website, phone, email and WhatsApp, why we collect it, and your choices. It is written to meet India’s Digital Personal Data Protection Act, 2023.

What we collect

Enquiry details: your name, phone number, email address, the route, dates, number of passengers and any message you send through our quote and contact forms.
Booking details: if you book a flight, the passenger names, dates of birth, nationality and passport or ID numbers that the aircraft operator, airports and immigration authorities require. For medical flights, the patient’s relevant medical information, shared only with the medical team and operator.
Conversations: calls, emails and WhatsApp messages you exchange with us.
Technical data: standard server logs (IP address, browser type, pages visited), kept by our hosting provider for security.

How we use it

To reply to your enquiry and send you quotes and aircraft options.
To arrange and manage your flight, including permits, ground handling and catering.
To meet legal, tax and aviation-safety requirements.
To tell you about relevant flights, such as empty legs, only if you have asked us to. You can opt out at any time.

We do not sell your personal information.

Who we share it with

The licensed aircraft operator who will operate your flight, and the ground handlers, airports, caterers and medical providers involved in it.
Government and airport authorities, where the law requires it.
Service providers that run our website, email and messaging (for example our web host, email provider and WhatsApp), only so they can provide those services.

Some of these parties may be outside India, for example on an international flight. We share only what is needed for your trip.

Cookies and tracking

This website uses only the cookies it needs to work and to load quickly. If we add analytics or advertising tools (such as Google Analytics, Google Ads or the Meta Pixel), we will update this policy and, where required, ask for your consent first.

How long we keep it

We keep enquiry details for as long as we need them to respond and follow up, and booking records for as long as tax and aviation rules require. After that we delete or anonymise them.

Security

We protect your information with access controls on our systems and share it only with the people who need it. No method of transmission over the internet is completely secure, so please do not send passport scans or medical records by website form; we will send you a secure way to share them.

Your rights

You can ask us to show you the personal information we hold about you, correct it, delete it, or stop using it for updates. You can also withdraw any consent you have given. Email contact@primerocharterservices.com with the subject “Privacy request” and we will respond within 30 days.

Grievance contact: if you have a concern about how we handle your data, email contact@primerocharterservices.com. If you are not satisfied with our response, you may contact the Data Protection Board of India.

Changes

We may update this policy. The date at the top shows when it last changed.

Contact us

Primero Charter Services Pvt. Ltd.
Unit 151, Edmonton Commercial Mall, DLF Phase 1, Gurugram, Haryana 122002, India
Email: contact@primerocharterservices.com
Phone and WhatsApp: +91 86299 17916