Cancellation Policy

What happens if plans change. Last updated 8 November 2026.

All charter payments are non-refundable. Cancellations and changes are handled only as set out in your signed charter agreement. That agreement always applies.

If you cancel

Tell us in writing (email or WhatsApp). The time we receive your message is the time of cancellation.
Payments made are not refunded. Any cancellation charges or credits are only those stated in your charter agreement.

If you want to change the flight

We will try to move your flight to a new date or time, subject to aircraft availability, any difference in price, and the terms of your charter agreement.

If the operator cannot fly

If a flight cannot operate because of a technical problem, weather, air traffic control, safety or government orders, we will work with the operator to offer a new time or a replacement aircraft. What happens to amounts paid is governed by your charter agreement.

Empty legs and special fares

Empty-leg flights depend on the aircraft’s main trip and may be cancelled or re-timed by the operator. They are also covered by the terms of their charter agreement.

Questions

If anything in your charter agreement is unclear, ask us before you sign.

Contact us

Primero Charter Services Pvt. Ltd.
Unit 151, Edmonton Commercial Mall, DLF Phase 1, Gurugram, Haryana 122002, India
Email: contact@primerocharterservices.com
Phone and WhatsApp: +91 86299 17916